Privacy Policy

Last updated: 8 October 2026

1. Who we are

Semper Security UK Ltd (registered in England and Wales, company number 13891546, registered office: 101 Lockhurst Lane, Coventry, CV6 5SF) is the organisation responsible for personal information submitted through this website in connection with our enquiries and services. Our operational office is at 53–55 Butts Road, Earlsdon, Coventry CV1 3BH. For privacy questions or requests, email enquiries@semper-security.co.uk or telephone 024 7775 2742.

2. Information we collect

When you use our contact form or contact us directly, we may receive your name, business or organisation, email address, telephone number, requested service, site or event location, anticipated date and the details you provide about your requirements. We may also receive technical information about website visits, such as your device, browser, approximate location, pages accessed and IP address, through website and security technologies.

Please do not include unnecessary sensitive personal information in a website enquiry.

3. Why we use it and our lawful basis

• Responding to enquiries and preparing quotations: taking steps at your request before entering into a contract, or our legitimate interests in responding to business enquiries.
• Delivering and administering agreed services: performing a contract where applicable and our legitimate interests in managing business-to-business relationships.
• Keeping records and complying with legal duties: compliance with legal obligations where they apply, and legitimate interests in maintaining appropriate business, safety and security records.
• Website security and improvement: legitimate interests in keeping the website secure and understanding the effectiveness of our online services, subject to applicable rules on cookies and similar technologies.

Where we rely on legitimate interests, these include responding to prospective customers, managing our operations, preventing misuse of the website and maintaining business records.

4. Who may receive your information

Information may be handled by authorised Semper team members and by providers supporting our website hosting, WordPress contact forms, business email, IT, analytics and communication systems. We share personal information with clients, advisers, insurers, regulators or public authorities where appropriate for the enquiry, service or a legal obligation. We do not sell website enquiry details to advertisers.

5. Cookies, analytics and external websites

Our website uses technical functionality provided through WordPress and may use Google tagging/measurement tools. Pages can also link to Google Maps, Instagram, Facebook, WhatsApp and review providers. Some services may use cookies or similar technologies and may handle information under their own privacy policies. Non-essential cookie or tracking technology is subject to applicable consent rules. Browser controls can be used to restrict cookies, although this may affect website functions.

6. International processing

Some technology or communications providers operate internationally. If personal information is transferred outside the UK, the applicable UK data-protection rules require an appropriate transfer mechanism or other permitted basis. You can contact us for information about the providers and safeguards relevant to your personal information.

7. How long we keep information

We keep website enquiries and related communications only for as long as reasonably needed to respond, follow up on requested services, manage any resulting business relationship, meet record-keeping obligations or address potential disputes. The appropriate period depends on whether the enquiry becomes a contract, the nature of the information and the legal or operational requirements applying to it. Information no longer required is deleted or securely archived in accordance with our records procedures.

8. Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal information, restrict or object to its processing, or request data portability. You may also withdraw consent where processing is based on consent. To exercise a right, contact us using the details above. We may need to verify your identity before responding.

Your right to object: where we process your personal data on the basis of legitimate interests, you can object to that processing in the circumstances provided by UK data-protection law.

9. Complaints

Please contact us in the first instance if you have concerns. You also have the right to complain to the UK’s Information Commissioner’s Office at ico.org.uk.

10. Updates

We may update this notice when our services, website technology or relevant legal requirements change. The date above shows when this version was last updated.